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MS-720 Exam Topics

Plan and Configure Microsoft Teams Phone (25-30%)

Plan and design a Microsoft Teams PSTN solution

  • choose an appropriate PSTN connectivity solution
  • identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing
  • identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones
  • plan network topology
  • plan for integration of Certified Contact Center solutions

Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect

  • choose between porting and acquiring numbers for Teams Calling Plans
  • acquire phone numbers for Teams Calling Plans from Microsoft
  • create a port order for Microsoft service and user numbers
  • create a request to convert between Microsoft service and user numbers
  • configure Operator Connect

Configure Phone policies

  • install Microsoft Teams PowerShell module
  • design and configure a tenant dial plan
  • configure calling policies
  • configure call park policies
  • configure caller ID policies
  • configure outbound call restrictions
  • configure inbound call blocking
  • configure compliance recording

Configure auto attendants and call queues

  • design call flows for auto attendants and call queues
  • configure auto attendants and call queues
  • deploy channel-based call queues
  • configure resource accounts, including cloud and hybrid environments
  • assign licenses to the resource accounts
  • assign phone numbers to resource accounts
  • assign a resource account to an auto attendant or call queue
  • configure Microsoft 365 Groups for voicemail
  • configure holidays for auto attendants and call queues
  • configure custom Music-on-Hold

Configure audio conferencing

  • choose between per-user and per-minute licensing
  • set a default audio conferencing bridge
  • configure a conference bridge number
  • configure a toll-free conference bridge number
  • deploy toll-free audio conferencing
  • configure communication credits for audio conferencing
  • configure Operator conferencing from separate providers

Design and configure emergency calling

  • design dynamic emergency calling scenarios
  • define emergency locations
  • configure client discovery of emergency locations
  • configure emergency calling policies

Optimize Network Performance (5-10%)

Design network infrastructure for optimal Microsoft Teams Phone performance

  • determine network readiness for Microsoft Teams
  • design network requirements by using the Network Planner in Microsoft Teams
  • perform a network analysis
  • design and validate local internet breakout strategy for client media optimization
  • design and validate VPN split tunneling
  • design organization QoS requirements and policies
  • configure Microsoft Teams QoS policies

Implement network topology

  • configure a network topology
  • add WAN IPs to a network topology
  • add locations to a network topology
  • create and assign a Microsoft Teams network roaming policy

Plan and Configure Direct Routing (15-20%)

Design Direct Routing call flows

  • plan and design PSTN connectivity by using Direct Routing
  • recommend a Session Border Controller (SBC) solution based on PSTN connectivity
  • recommend a multiple SBC solution based on requirements

Implement SIP trunking with Direct Routing

  • identify configuration requirements between the SBC and Microsoft
  • create and configure an online PSTN gateway
  • create PSTN usage records
  • create and configure voice routes
  • create and configure voice routing policies
  • validate Direct Routing SBC connectivity
  • test Direct Routing connections

Extend a Direct Routing infrastructure

  • design and configure Location Based Routing (LBR)
  • design and configure Local Media Optimization (LMO)
  • configure gateway translation rules
  • create a validated emergency address
  • configure on-network conferencing for Direct Routing

Deploy and maintain a Survivable Branch Appliance (SBA)

  • plan and configure an SBA
  • assign SBA policies to users
  • test SBA functionality
  • plan for SBA and SBC maintenance and updates

Configure and Manage Microsoft Teams Phone for Voice Users (15-20%)

Enable users for Microsoft Teams Phone

  • assign Teams Phone license
  • assign a Microsoft Teams Calling Plan license
  • assign user dial plans
  • assign numbers to users
  • assigning verified emergency address location
  • assign a calling policy to a user
  • assign a usage location to a user

Enable users for Direct Routing

  • assign a voice routing policy to a user for Direct Routing
  • assign a number to a user by using PowerShell
  • enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell

Enable per-user calling features

  • configure group call pickup
  • configure call delegation and call delegates
  • configure call forwarding
  • configure simultaneous ring
  • enable and configure audio conferencing
  • assign a dial-out policy

Migrate voice users

  • validate Skype for Business hybrid configuration and connectivity
  • migrate users between on-premises and cloud
  • migrate Skype for Business Common Area Phones to Microsoft Teams
  • migrate Skype for Business Meeting Rooms to Microsoft Teams

Plan and Configure Microsoft Teams Clients and Devices (5-10%)

Plan and configure Microsoft Teams Phones and Teams displays

  • recommend a Microsoft Teams Phone based on business and security requirements
  • recommend a Microsoft Teams display based on business and security requirements
  • assign Common Area Phone licenses to common area phones
  • deploy Skype for Business phones (3PIP)
  • deploy Microsoft Teams phones
  • deploy Common Area Phones
  • deploy Microsoft Teams displays
  • configure remote provisioning and sign-in for Android devices
  • update Microsoft Teams devices remotely

Plan and configure Microsoft Teams Rooms on Windows and Teams Rooms on Android

  • recommend Microsoft Teams Rooms based on business and security requirements
  • manage Microsoft Teams Rooms devices
  • assign an audio-conferencing bridge service number to a Microsoft Teams Room
  • configure accounts for Microsoft Teams Rooms
  • define local Users Groups on Microsoft Teams Rooms on Windows

Monitor and Troubleshoot Microsoft Teams Phone (15-20%)

Monitor Microsoft Teams Phone

  • configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels
  • configure Power BI reports for CQD
  • monitor SBC health

Monitor and troubleshoot Microsoft Teams clients and devices

  • troubleshoot Microsoft Teams client data flows by using debug logs, media logs, browser traces, and desktop logs
  • troubleshoot configuration profiles in Microsoft Teams
  • configure Notifications alerts in Microsoft Teams admin center
  • monitor Microsoft Teams Rooms
  • troubleshoot Azure AD Sign-in issues for Microsoft Teams devices
  • troubleshoot user provisioning by using MCOValidationError

Troubleshoot call failure and call quality

  • interpret Microsoft Teams media flows
  • troubleshoot call failures by using client logs
  • troubleshoot a missing dial pad
  • troubleshoot call failures by using the Self-help Diagnostics in Microsoft 365 AdminCenter
  • troubleshoot tenant dial plans by using regular expressions and PowerShell
  • troubleshoot dynamic emergency address by using client debug logs
  • interpret E.164 Normalization Rules in a tenant dial plan
  • analyze reverse number lookup
  • troubleshoot Teams client media issues by using Microsoft 365 Connectivity Tool
  • troubleshoot calls by using Real-time Telemetry
  • troubleshoot calls by using Advanced Call Analytics
  • troubleshoot calls by using the CQD
  • inspect PSTN usage reports for SIP call failures
  • analyze QoS markers by using a network trace

Troubleshoot Direct Routing connectivity

  • troubleshoot firewall issues for Direct Routing
  • troubleshoot certificate Issues for Direct Routing
  • troubleshoot SIP options issues for Direct Routing
  • investigate and diagnose calling issues by using an SBC SIP trace

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