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PK0-004 questions


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CompTIA Exam PK0-004 Questions Answers Test Simulator

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PK0-004 Exam Topics

Project Basics 36%

Summarize the properties of a project.

  • Temporary
  • Start and finish
  • Unique
  • Reason/purpose
  • Project as part of a program
  • Project as part of a portfolio

Classify project roles and responsibilities.

  • Sponsor/champion
    • Approval authority
    • Funding
    • Project charter
    • Baseline
    • High-level requirements
    • Control
    • Marketing
    • Roadblocks
    • Business case/justification
  • Project manager
    • Manage team, communication, scope, risk, budget, and time
    • Manage quality assurance
    • Responsible for artifacts
  • Project coordinator
    • Support project manager
    • Cross-functional coordination
    • Documentation/ administrative support
    • Time/resource scheduling
    • Check for quality
  • Stakeholder
    • Vested interest
    • Provide input and requirements
    • Project steering
    • Expertise
  • Scheduler
    • Develop and maintain project schedule
    • Communicate timeline and changes
    • Reporting schedule performance
    • Solicit task status from resources
  • Project team
    • Contribute expertise to the project
    • Contribute deliverables according to schedule
    • Estimation of task duration
    • Estimation of costs and dependencies
  • Project Management Office (PMO)
    • Sets standards and practices for organization
    • Sets deliverables
    • Provides governance
    • Key performance indicators and parameters
    • Provides tools
    • Outlines consequences of non-performance
    • Standard documentation/templates
    • Coordinate resources between projects

Compare and contrast standard project phases.

  • Initiation
    • Project charter
    • Business case
    • High-level scope definition
    • High-level risks
  • Planning
    • Schedule
    • Work breakdown structure
    • Resources
    • Detailed risks
    • Requirements
    • Communication plan
    • Procurement plan
    • Change management plan
    • Budget
  • Execution
    • Deliverables
  • Monitor and control
    • Risks/issues log
    • Performance measuring and reporting
    • Quality assurance/governance
    • Change control
    • Budget
  • Closing
    • Transition/integration plan
    • Training
    • Project sign off
    • Archive project documents
    • Lessons learned
    • Release resources
    • Close contracts

Identify the basics of project cost control.

  • Total project cost
  • Expenditure tracking
  • Expenditure reporting
  • Burn rate
  • Cost baseline/budget
    • Plan vs. actual

Identify common project team organizational structures.

  • Functional
    • Resources reporting to functional manager
    • Project manager has limited or no authority
  • Matrix
    • Authority is shared between functional managers and project managers
    • Resources assigned from functional area to project
    • Project manager authority ranges from weak to strong
  • Projectized
    • Project manager has full authority
    • Resources report to project manager
    • Ad hoc resources

Given a scenario, execute and develop project schedules.

  • Work breakdown structure
  • Scheduling activities
    • Determine tasks
    • Determine task start/finish dates
    • Determine activity/task durations
    • Determine milestones
    • Set predecessors
    • Set dependencies
    • Sequence tasks
    • Prioritize tasks
    • Determine critical path
    • Allocate resources
    • Set baseline
    • Set quality gates
    • Set governance gates
    • Client sign off
    • Management approval
    • Legislative approval

Identify the basic aspects of the Agile methodology.

  • Readily adapt to new/ changing requirements
  • Iterative approach
  • Continuous requirements gathering
  • Establish a backlog
  • Burndown charts
  • Continuous feedback
  • Sprint planning
  • Daily standup meetings/ SCRUM meetings
  • SCRUM retrospective
  • Self-organized and self-directed teams

Explain the importance of human resource, physical resource, and personnel management.

  • Resource management concepts
    • Shared resources
    • Dedicated resources
    • Resource allocation
    • Resource shortage
    • Resource overallocation
    • Low quality resources
    • Benched resources
    • Interproject dependencies
    • Interproject resource contention
  • Personnel management
    • Team building
    • Trust building
    • Team selection
    • Skill sets
    • Remote vs. in-house
    • Personnel removal/replacement
    • Communication issues
    • Conflict resolution
    • Smoothing
    • Forcing
    • Compromising
    • Confronting
    • Avoiding
    • Negotiating

Project Constraints 17%

Given a scenario, predict the impact of various constraint variables and influences throughout the project.

  • Common constraints
    • Budget
    • Scope
    • Deliverables
    • Quality
    • Environment
    • Resources
    • Requirements
    • Scheduling
  • Influences
    • Change request
    • Scope creep
    • Constraint reprioritization
    • Interaction between constraints
    • Stakeholders/sponsors/management
    • Other projects

Explain the importance of risk strategies and activities.

  • Strategies
    • Accept
    • Mitigate
    • Transfer
    • Avoid
    • Exploit
  • Risk activities
    • Identification
    • Quantification
    • Planning
    • Review
    • Response
    • Register
    • Prioritization
    • Communication

Communication & Change Management 26%

Given a scenario, use the appropriate communication method.

  • Meetings
    • Kick-off meetings
    • Virtual vs. in-person meetings
    • Scheduled vs. impromptu meetings
    • Closure meetings
  • Email
  • Fax
  • Instant messaging
  • Video conferencing
  • Voice conferencing
  • Face-to-face
  • Text message
  • Distribution of printed media
  • Social media

Compare and contrast factors influencing communication methods

  • Language barriers
  • Time zones/geographical factors
  • Technological factors
  • Cultural differences
  • Interorganizational differences
  • Intraorganizational differences
  • Personal preferences
  • Rapport building/relationship building
  • Tailor method based on content of message
  • Criticality factors
  • Specific stakeholder communication requirements
    • Frequency
    • Level of report detail
    • Types of communication
    • Confidentiality constraints
    • Tailor communication style

Explain common communication triggers and determine the target audience and rationale.

  • Audits
  • Project planning
  • Project change
  • Risk register updates
  • Milestones
  • Schedule changes
  • Task initiation/completion
  • Stakeholder changes
  • Gate reviews
  • Business continuity response
  • Incident response
  • Resource changes

Given a scenario, use the following change control process within the context of a project.

  • Change control process
    • Identify and document
    • Evaluate impact and justification
    • Regression plan (Reverse changes)
    • Identify approval authority
    • Obtain approval
    • Implement change
    • Validate change/quality check
    • Update documents/audit documents/version control
    • Communicate throughout as needed
  • Types of common project changes
    • Timeline change
    • Funding change
    • Risk event
    • Requirements change
    • Quality change
    • Resource change
    • Scope change

Recognize types of organizational change.

  • Business merger/acquisition
  • Business demerger/split
  • Business process change
  • Internal reorganization
  • Relocation
  • Outsourcing

Project Tools & Documentation 21%

Compare and contrast various project management tools.

  • Project scheduling software
  • Charts
    • Process diagram
    • Histogram
    • Fishbone
    • Pareto chart
    • Run chart
    • Scatter chart
    • Gantt chart
  • Dashboard/status report
  • Knowledge management tools
    • Intranet sites
    • Internet sites
    • Wiki pages
    • Vendor knowledge bases
    • Collaboration tools
  • Performance measurement tools
    • Key performance indicators
    • Key performance parameters
    • Balanced score card
  • SWOT analysis
  • Responsible, Accountable, Consulted, Informed (RACI) Matrix

Given a scenario, analyze project centric documentation.

  • Project charter
  • Project management plan
  • Issues log
  • Organizational chart
  • Scope statement
  • Communication plan
  • Project schedule
  • Status report
  • Dashboard information
  • Action items
  • Meeting agenda/meeting minutes

Identify common partner or vendor-centric documents and their purpose.

  • Request for Information
  • Request for Proposal
  • Request for Quote
  • Mutually binding documents
    • Agreements/contract
    • Non-disclosure agreement
    • Cease and Desist letter
    • Letter of Intent
    • Statement of Work
    • Memorandum of Understanding
    • Service Level Agreement
    • Purchase Order
    • Warranty

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